How can we help?
Search for clear answers about shopping and after-sales service.
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Before and after you buy
How are shipping costs calculated?
Available methods and charges are calculated for your delivery address at checkout. Shipping policy
Which currency will I pay in?
Estimated display currency may differ from the checkout currency. Check the final total and currency at checkout.
How do I return an item?
Review the published returns policy and your order details first. Returns policy
How do I update my account?
Supported changes are made in your secure Shopify profile. Profile
How can I track an order?
Open My orders for its status and tracking when available. My orders
Can I change or cancel an order?
This depends on the order status and preparation stage. Contact ALSAEY promptly with your order number. A request is not a confirmed cancellation. Contact ALSAEY
What if my order is late or arrives with a problem?
Review your order and any available tracking, then email support with the order number and a description. Do not share payment details. My orders
How do I contact customer care?
Use the support email below. Avoid sharing your address or payment details in public channels. alsaey.com@gmail.com
Does changing displayed currency change checkout currency?
A different display currency may be only an estimate. Check the final checkout currency and amount before placing your order.
Contact ALSAEY
Still need help? Email ALSAEY with your order number when applicable, without sharing sensitive payment information.
alsaey.com@gmail.com